FAQ’s

We are sorry that your order was unsuccessful, there are various reasons that this can happen. If you wish to reorder, we recommend verifying all billing information including name and address before placing your order again, and/or contact our customer service.

Once you have found the product(s) you want, it’s time to place your order! 1. Sign into your account or create a new account 2. When ordering through the product screen, you can enter the quantity of products that you want in the quantity field and click ‘Add to Cart’. 3. Clicking on the ‘Add to Cart’ button will take you to your Shopping Cart screen where you will see a list of the products you have selected, the price, quantity, subtotals and grand total. 4. Once you have added all products into your shopping cart, click ‘Proceed to checkout’. 5. Enter billing and shipping information. 6. Choose your payment mode. All orders worth Rs 40000 and above will only be entertained through advance payment.) 7. Review and submit your order 8. Check your Order Summary. Once you place your order, you will receive an Order Summary containing your Order Number and confirmation on your email/SMS We only accept orders for delivery in Pakistan.

Once your order has been logged, you will receive an email/SMS containing the details of your order. In this mail you will be provided with a unique Order ID, listing and price of the item(s) you have ordered and the expected delivery time. However, the order would be shipped only when payment verification is complete (in case of online payments) or verification of shipping address has been carried out (in case of Cash on Delivery).

We apologize for the inconvenience that may be caused due to products marked out of stock, which are not available as we will be unable to fulfill the request immediately. In case your order has been accepted by us, but your item is unable to be delivered, we will contact you as soon as possible to discuss how you would like the order handled. If an item is out of stock, you may either contact our customer care department, they will guide you to place the best alternate.

A cancellation request depends on the status of the order. If your order has been shipped, it cannot be cancelled. We aim to ship your order as soon as possible so please take extra care when selecting your items.

If you have made an error in your shipping address, please let us know as soon as possible via the CONTACT US section using the email address associated with your order. Please also include your order number AND the correct address. If your order has already shipped, and you have your tracking details we would also recommend you contact your courier to advise them of the address update. We will try our best to make any updates to your address, however depending on the status of your shipment it may not be possible.

You should contact us as soon as possible for any changes in your order; however, this is not possible after the order has been submitted to our warehouse to be processed.

If any items in your order have been received in an unsatisfactory condition, please let us know within 24 hours of your order being received. Please send your order number, and clear photos of the damaged item alongside your pack slip using the CONTACT US section. Please note we cannot consider cases reported after 24 hours of the receipt of your items. Please do not dispose of the items as you may need to return them to be eligible for a refund. We monitor return activity for abuse and reserve the right to limit returns or exchanges.

We are sorry you have received incorrect items! Please use the CONTACT US section to send us your order number, and a clear photo of the items received along with your packing slip. Please use the email address associated with your order. Please contact us within 24 hours of receiving your order. Cases reported after this timeframe may not be eligible for review. We monitor return activity for abuse and reserve the right to limit returns or exchanges.

If you are not fully satisfied with the items, you have received just let us know the issue you are facing using the CONTACT US section. You can check out the returns policy.

Current order processing time is 2-4 business days for Karachi & Lahore and 4-7 business days for rest of Pakistan.

On Orders below 1000 Rs.100/- will be charged for KHI, and below 2000 Rs.200/- would be charged for rest of Pakistan.

Our delivery teams make three attempts to deliver a parcel. However, in case you are unable to receive it the same day, our rider will make a new attempt the next day and not in the same day.

Timely delivery is subject to availability of stock, courier load, weather conditions, political disturbances, and other unforeseen situations. However, we try our best to provide all necessary support in case an order is delayed by any unforeseen circumstances.

A product can only be returned or exchanged if it was found damaged upon receipt. We will facilitate you with the exchange or in case where the product delivered was not as per your specifications or damaged. You can contact our customer service through email by attaching the photographic evidence of the product received, picture of the invoice, or call and inform us about your order ID. The complaint escalation period is only within a day that is 24 hours after the product is received by the customer. No complain after the stated time frame will be facilitated. If any items in your order have been received in an unsatisfactory condition, please let us know within 24 hours of your order being received. Please send your order number, and clear photos of the damaged item alongside your pack slip using the CONTACT US section. Please note we cannot consider cases reported after 24 hours of the receipt of your items. Please do not dispose of the items as you may need to return them to be eligible for a refund.

Yes, VLCC products like face cream and face wash are good.

VLCC has the best face wash for clear skin, formulated with paraben-free and soap-free formulas that are gentle and harsh on skin problems. All the face wash are clinically tested and safe for application.

Key Ingredients Anti-acne: Niacinamide. Antioxidant: Olive Oil, Grape Fruit Extract, Scutellaria Baicalensis Root Extract, Tocopheryl Acetate, Oat Kernel Extract. Cell-communicating ingredient: Niacinamide. Skin brightening: Niacinamide. Skin-identical ingredient: Glycerin, Ceramide III.

We would love to hear from you too! Please use the CONTACT US section below with any relevant information and we will get back you soon!

Thank you for your support! The best way to be recognized is via our social channels, we recommend that you keep posting your amazing content and don't forget to tag #vlccpakistan in your posts and use our hash tag #skincare #parabensfree #naturalscience #beauty so the team can see easily see your posts!

Kindly take a screenshot of the page where you experience the error or copy the error message and send it to our Customer Support through email, WhatsApp, or social media for further assistance.

We encourage our customers to place orders on our website. Our expert technical team ensures that our website functions efficiently at all times however in case there is a technical issue with the website, we would request our customers to bear with us and retry once the issue is resolved. In case the issue persists, please email, call or WhatsApp us.