Shipping policy

At VLCC Pakistan, we strive to provide a smooth and reliable delivery experience. Please review the following details regarding our shipping process:

  1. Estimated Delivery Time

  • Delivery Timeframe: Your order will typically arrive within 3 to 6 working days after being dispatched.
  • Order Processing Time: We aim to process and dispatch your order within 24 hours once the order is confirmed. Orders placed on weekends or public holidays may take slightly longer.
  • Delivery Time Factors: Please note that timely delivery is subject to external factors like:
    • Weather Conditions (such as storms, floods, etc.)
    • Political Disturbances (e.g., strikes, protests, road closures)
    • Unforeseen Situations (such as technical issues or high demand periods)

In such cases, we will keep you informed and ensure that your order reaches you as quickly as possible.

  1. Contact Information

  • Be Available for Communication: To ensure smooth delivery, please remain accessible on the contact number provided at the time of placing your order. Our delivery team may reach out to you for confirmation or coordination of the delivery.
  • Address Accuracy: Kindly ensure that your delivery address is accurate to avoid any delays or delivery issues.

  1. Delivery Charges

We offer competitive and transparent shipping charges, as detailed below:

  • Free Shipping: Enjoy free shipping on orders over PKR 3500 within Pakistan.
  • Shipping Charges for Orders Below PKR 3500:
    • For orders below PKR 3500, a delivery charge of PKR 250 will apply, regardless of location within Pakistan.

  1. Areas Covered

We deliver to all major cities and towns across Pakistan. Please ensure that the delivery address provided is serviceable by our courier partners. If there are any concerns regarding delivery to your area, our customer service team will assist you.

  1. Delays and Unforeseen Circumstances

While we work hard to ensure timely delivery, there may be instances where unforeseen events could cause delays. This includes:

  • Natural Disasters (e.g., earthquakes, floods)
  • Traffic Disruptions
  • Courier Delays

We will notify you in advance if there’s a potential delay, and our customer service team will provide updates on the status of your order.

  1. How to Track Your Order

Once your order is dispatched, we will send you a tracking number via email or SMS, which you can use to track the status of your delivery online. Should you face any challenges with tracking, please reach out to us, and we’ll be happy to assist you.

  1. Customer Support

If you have any questions or concerns regarding your delivery, feel free to reach out to our customer support team. We are available to assist you with:

  • Order status inquiries
  • Delivery tracking issues
  • Address updates or corrections
  • Any other concerns you may have

Our team is here to ensure you have a seamless shopping experience with us!

We hope this information helps make your shopping journey with VLCC Pakistan as smooth and pleasant as possible. Thank you for choosing us!